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Terms & Conditions

Version: 1.0  |  Last Updated: 4 November 2026

1. Introduction & Acceptance

Welcome to RetroBet (hereinafter referred to as "the Platform", "we", "us", or "our"), accessible at retrobet-login.com. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", or "you") and RetroBet governing your access to and use of all services, games, features, promotions, and content made available through the Platform.

By registering an account, logging in, depositing funds, or otherwise using any part of the Platform, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease using the Platform and close your account.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated by reference and form an integral part of this agreement. In the event of a conflict between these Terms and any supplementary document, these Terms shall prevail unless explicitly stated otherwise.

We reserve the right to amend, update, or replace these Terms at any time. Where changes are material, we will provide reasonable notice via email or an on-site notification. Continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically to remain informed of any updates.

2. Definitions

The following definitions apply throughout these Terms unless the context clearly requires otherwise:

  • "Account" – the personal account registered by a Player on the Platform, used to access games, manage funds, and claim promotions.
  • "AUD" – Australian Dollar, the primary currency of the Platform for Australian Players.
  • "Balance" – the total funds held within a Player's Account, comprising real-money funds and, where applicable, bonus funds.
  • "Bonus" – any promotional credit, free spin, cashback, or other incentive credited to an Account subject to separate bonus terms.
  • "Game" – any casino product available on the Platform, including but not limited to slots, table games, live-dealer games, and virtual sports.
  • "KYC" – Know Your Customer; the identity and address verification process required by the Platform prior to processing withdrawals or as otherwise required.
  • "Platform" – the website accessible at retrobet-login.com, together with all associated sub-domains, mobile applications, and software.
  • "Player" – any individual who has successfully completed the registration process and holds an active Account.
  • "Prohibited Jurisdiction" – any country, state, or territory from which access to and use of the Platform is restricted or prohibited under applicable law.
  • "RNG" – Random Number Generator; the certified software mechanism used to ensure fair and unpredictable game outcomes.
  • "Wagering Requirement" – the number of times a Bonus amount (or Bonus plus deposit) must be wagered before any derived winnings become eligible for withdrawal.
  • "Withdrawal" – the transfer of funds from a Player's Account to a nominated payment method owned and controlled by the Player.

3. Eligibility & Registration

3.1 Age Requirement

The Platform is strictly available to individuals who are 18 years of age or older. By creating an Account, you warrant and represent that you meet this minimum age requirement. We take our obligations regarding underage gambling seriously. If we have reasonable grounds to suspect that a Player is under 18, we reserve the right to immediately suspend the Account, freeze all funds pending investigation, and conduct full age-verification checks. Any winnings accrued by an underage Player may be forfeited. We actively encourage the use of parental control tools to prevent minors from accessing gambling content online.

3.2 Jurisdiction & Eligibility

By registering an Account, you confirm that online gambling is lawful in your country, state, or territory of residence and that you are not accessing the Platform from a Prohibited Jurisdiction. It is your sole responsibility to verify your legal right to gamble online prior to registration. The Platform does not provide legal advice regarding the permissibility of online gambling in any particular jurisdiction. We reserve the right to block, restrict, or close accounts where we determine that a Player is accessing the Platform from a Prohibited Jurisdiction.

3.3 Registration Process

To create an Account, you must complete the registration form accurately, providing truthful, current, and complete information including your full legal name, date of birth, residential address, email address, and phone number. You agree to maintain and promptly update this information whenever it changes. Providing false, misleading, or incomplete registration information is a material breach of these Terms and may result in immediate Account closure and forfeiture of any associated funds.

3.4 One Account Per Player

Each Player is permitted to hold only one (1) Account on the Platform. The creation of multiple or duplicate accounts — whether under the same or a different name, email address, payment method, device, or household — is strictly prohibited. Where duplicate accounts are detected, we reserve the right to close all associated accounts, void any bonuses claimed across those accounts, and withhold any pending withdrawals pending investigation. Where fraudulent intent is identified, we may refer the matter to relevant authorities.

3.5 Know Your Customer (KYC) Verification

As part of our compliance obligations, we are required to verify the identity and address of all Players before processing withdrawal requests and at any other point we deem necessary. You may be asked to provide one or more of the following documents:

  • Government-issued photographic identification (e.g., passport, driver's licence, or national identity card);
  • Proof of address issued within the last three (3) months (e.g., utility bill, bank statement, or government correspondence);
  • Proof of payment method ownership (e.g., a photo of the front and back of a card, or a screenshot of an e-wallet account);
  • Source of funds documentation, where required for enhanced due diligence.

Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension of your Account and the withholding of withdrawal requests until verification is completed. We reserve the right to perform ongoing due diligence checks at any point during your relationship with the Platform. All personal data submitted during KYC is handled in accordance with our Privacy Policy.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not disclose your credentials to any third party and must take all reasonable steps to prevent unauthorised access to your Account. You agree to notify us immediately at [email protected] if you suspect any unauthorised access to or use of your Account. We will not be liable for any losses arising from your failure to keep your credentials secure.

4. Account Management

4.1 Account Currency

Player Accounts are denominated in Australian Dollars (AUD). Where a deposit is made in a different currency, conversion will be applied at the prevailing exchange rate at the time of the transaction. Any applicable conversion fees charged by your financial institution are your sole responsibility.

4.2 Account Statements and History

Players may access a full history of their transactions, game activity, and bonus usage at any time by logging into their Account and navigating to the Account History section. You are encouraged to review your Account history regularly. If you identify any discrepancy, you must report it to our support team within thirty (30) days. Discrepancies not reported within this period may be treated as accepted by the Player.

4.3 Inactive Accounts

An Account is considered inactive if no login activity is recorded for a continuous period of twelve (12) months. Following a period of inactivity, we may apply an administrative maintenance fee in accordance with applicable law, deducted from your Account Balance on a monthly basis. Prior to applying any such fee, we will make reasonable efforts to contact you using the email address registered on your Account. Where an Account Balance reaches zero as a result of inactivity fees, the Account may be closed. Reactivation of a dormant Account is possible by contacting our support team.

4.4 Account Closure

You may close your Account at any time by submitting a written request to [email protected]. Prior to closure, all pending wagering requirements must be satisfied and all outstanding funds must be withdrawn. We reserve the right to close or suspend any Account, with or without notice, in the event of a breach of these Terms, suspected fraud, money laundering, or any other conduct we deem harmful to the integrity of the Platform or other Players.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

The Platform accepts the following payment methods for deposits and withdrawals. Available methods may vary depending on your location and may be updated from time to time:

Payment Method Deposit Speed Withdrawal Speed Notes
Visa / Mastercard Instant 3–5 business days Most widely accepted
PayID Instant 1–3 business days Australia-specific real-time transfer
POLi Instant Not available Deposit only; direct bank gateway
BPAY 1–2 business days 2–5 business days Standard bank billing service
PayPal Instant Up to 24 hours Subject to PayPal availability
Skrill Instant Up to 24 hours May incur third-party fees
Neteller Instant Up to 24 hours May incur third-party fees
Neosurf Instant Not available Prepaid voucher; deposit only
Paysafecard Instant Not available Prepaid voucher; deposit only
Bitcoin (BTC) Instant–1 hour Up to 24 hours Subject to blockchain confirmation
Ethereum (ETH) Instant–30 min Up to 24 hours Subject to blockchain confirmation
Direct Bank Transfer 1–3 business days 3–5 business days Standard wire transfer

5.2 Deposit Terms

All deposits must be made using a payment method that is registered in your own name. Third-party deposits are strictly prohibited. The minimum single deposit amount is AUD 10, unless otherwise specified for a particular payment method. We do not charge fees for processing deposits; however, your bank or payment provider may apply their own charges, for which we bear no responsibility.

Deposits are credited to your Account Balance upon successful confirmation from the payment provider. If a deposit is not reflected in your Account within a reasonable timeframe, please contact our support team with the relevant transaction reference. We reserve the right to decline or reverse any deposit where we have grounds to suspect fraudulent activity, money laundering, or any other violation of these Terms.

5.3 Withdrawal Terms

To request a withdrawal, you must have completed all required KYC verification steps and have no outstanding wagering requirements attached to your Balance. Withdrawals will be processed exclusively to a payment method that belongs to and is verified in the name of the Account holder. We will not send funds to third-party accounts under any circumstances.

The minimum single withdrawal amount is AUD 20, and the maximum withdrawal amount per transaction and per period may be subject to limits that are communicated to you during the withdrawal process. Processing times are outlined in the table in section 5.1 and commence after internal approval, which may take up to 48 hours on business days.

5.4 Withdrawal Verification & Processing

We conduct internal fraud and compliance checks before approving each withdrawal request. Where additional documentation is required, you will be contacted promptly. Failure to provide requested documentation may delay or prevent processing. We reserve the right to withhold withdrawals that are linked to disputed transactions, suspected bonus abuse, or pending investigations. If a withdrawal cannot be completed via the original deposit method, we will contact you to arrange an alternative. All processed withdrawals are considered final once funds have been dispatched to the nominated payment method.

5.5 Currency & Conversion

All transactions on the Platform are conducted in AUD. For cryptocurrency transactions, conversion to AUD is applied at the exchange rate prevailing at the time of the transaction. Market fluctuations in cryptocurrency values are entirely the Player's risk and responsibility. We are not liable for any gain or loss arising from currency conversion.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, the Platform may offer bonuses, free spins, reload offers, cashback promotions, loyalty rewards, and other promotional incentives to eligible Players. All bonuses are subject to these general bonus terms as well as any specific terms communicated at the time the promotion is offered. Where a conflict exists between general and promotion-specific terms, the promotion-specific terms will prevail. We reserve the right to modify, suspend, or withdraw any bonus or promotion at any time and without prior notice.

6.2 Claiming Bonuses

Bonuses must be claimed within the timeframe specified in the relevant promotion. Unless stated otherwise, bonuses are available to eligible Players who have deposited using an accepted payment method (excluding certain prepaid methods that may be excluded from bonus eligibility). It is your responsibility to review promotion-specific exclusions before depositing. Each Player is entitled to claim a welcome bonus only once. Bonus funds are credited to a separate bonus wallet and are not withdrawable until all associated wagering requirements have been fully satisfied.

6.3 Wagering Requirements

Bonuses are subject to wagering requirements (also referred to as "playthrough requirements"), specifying the number of times the bonus amount — or in some cases the sum of the bonus plus the qualifying deposit — must be wagered before any winnings derived from the bonus become eligible for withdrawal. The applicable wagering requirement for each promotion will be clearly stated in the promotion's terms. You are advised to read these terms carefully before opting into any promotional offer.

Wagering requirements must be completed within the validity period specified for each bonus. If the validity period expires before the wagering requirement is fulfilled, the bonus and any winnings generated from it will be forfeited automatically. Extensions to bonus validity are not granted except at our sole discretion in exceptional circumstances.

6.4 Game Contributions

Not all games contribute equally to the fulfilment of wagering requirements. The following general contribution rates apply, unless a promotion's specific terms state otherwise:

  • Slots — 100% contribution;
  • Live Casino games — 10–15% contribution;
  • Table games (Blackjack, Baccarat, Roulette) — 5–10% contribution;
  • Video Poker — 5% contribution;
  • Progressive Jackpot Slots — 0–50% contribution (varies by title);
  • Excluded games — 0% contribution; wagers on these games do not count towards wagering requirements.

Specific game contribution rates may be updated and will be listed on the promotions page. It is your responsibility to verify contribution rates before wagering bonus funds.

6.5 Maximum Bet with Active Bonus

While an active bonus is credited to your Account and wagering requirements remain unfulfilled, a maximum single bet restriction applies. Unless stated differently in the promotion-specific terms, Players may not wager more than AUD 5 per spin or bet using bonus funds. Any winnings generated through bets that exceed this limit may be voided, and the bonus may be cancelled without notice.

6.6 Bonus Abuse

The Platform employs automated and manual monitoring tools to detect bonus abuse, which includes but is not limited to: claiming multiple bonuses using related accounts, exploiting RNG patterns, low-risk or zero-risk wagering strategies specifically designed to defeat wagering requirements, and any form of collusion. Where bonus abuse is confirmed, we reserve the right to void the relevant bonus and any associated winnings, suspend or permanently close the Account, and recover any withdrawals already made in connection with the abuse.

6.7 Withdrawing with an Active Bonus

If you request a withdrawal while holding an uncleared bonus balance, the bonus and any winnings generated from it will be forfeited. Only your real-money balance, net of any promotional funds, will be released for withdrawal. You will be notified of the forfeiture before the withdrawal is confirmed. Alternatively, you may cancel the active bonus via your Account settings before submitting your withdrawal request.

7. Games & Fair Play

7.1 Game Availability

The Platform provides access to a wide range of games including slots, classic table games, live-dealer games, video poker, and specialty titles. The availability of specific games may vary based on your location, applicable regulations, and scheduled maintenance windows. We reserve the right to add, remove, or modify any game title at any time without prior notice. Game descriptions, paytables, and rules are provided within each game interface and form part of the game's terms of play.

7.2 Random Number Generator (RNG)

All game outcomes on the Platform are determined by a certified Random Number Generator (RNG), which produces statistically independent, unpredictable, and unbiased results. Our RNG systems are regularly tested and certified by independent third-party auditing agencies to ensure compliance with international fairness standards. The RNG operates continuously regardless of whether any game session is active, ensuring that outcomes cannot be predicted, influenced, or manipulated by the Platform or by any Player.

Return to Player (RTP) percentages for each game are made available within the game's information panel or help section. Theoretical RTP values represent long-term statistical averages and are not a guarantee of individual session outcomes.

7.3 Technical Malfunctions

In the event of a technical error, software malfunction, communication failure, or any other fault that affects the proper operation of a game, the Platform reserves the right to void all bets and game rounds affected by the malfunction. In such cases, the affected bets will be returned to the Player's Account Balance. No winnings generated during a confirmed technical malfunction will be honoured. The Platform shall not be liable for any loss of winnings, gameplay data, or gaming experience resulting from technical faults beyond our reasonable control, including server outages, internet connectivity issues, or third-party game provider failures.

7.4 Prohibited Conduct & Fair Play Policy

The following activities are strictly prohibited and constitute a serious breach of these Terms:

  • Using or attempting to use bots, scripts, automated software, or any artificial intelligence tools to interact with games or the Platform in an automated manner;
  • Exploiting any software bugs, errors, or vulnerabilities to obtain an unfair advantage, and failing to report such vulnerabilities to us immediately;
  • Collusion with other Players, Platform employees, or third parties to manipulate game outcomes;
  • Engaging in any form of cheating, including the use of card-counting software, predictive algorithms, or any method designed to systematically defeat game mechanics;
  • Making fraudulent payment transactions, initiating chargebacks without legitimate grounds, or using stolen or unauthorised financial instruments;
  • Any conduct that disrupts the experience of other Players or the operation of the Platform.

Violations of this fair play policy will result in immediate Account suspension, forfeiture of all Balances, and may be reported to relevant law enforcement authorities.

7.5 Live Dealer Games

Live dealer games are facilitated by third-party game studios and are streamed in real time. By participating in live dealer games, you agree to adhere to the in-game rules set by the game studio in addition to these Terms. We are not responsible for connection interruptions during live game sessions; however, where a disconnection is confirmed and the game outcome has not yet been determined, an appropriate resolution will be applied in accordance with the relevant game studio's procedures.

8. Tournaments & Lotteries

8.1 Tournament Participation

The Platform may organise and host player tournaments, leaderboard competitions, and prize draws from time to time. Participation in any tournament is subject to separate terms and conditions, which will be published on the relevant promotion page prior to the tournament's commencement. Unless otherwise stated, all registered Players with an active Account and a qualifying deposit on record are eligible to participate. Tournament entry may require a minimum number of qualifying wagers or the use of a specific game or category of games as defined in the event rules.

8.2 Prize Allocation

Tournament prizes, including cash rewards, bonus credits, and free spins, will be allocated according to the leaderboard standings or draw results at the conclusion of the event. Where prizes are awarded as bonus funds, they remain subject to the wagering requirements detailed in Section 6. Cash prizes, where applicable, are credited directly to the Player's real-money Balance. In the event of a tie in final standings, the prize for the tied positions will be shared equally unless the specific tournament rules prescribe an alternative tiebreaker method. We reserve the right to cancel or postpone any tournament due to technical difficulties, insufficient participation, or regulatory requirements, in which case any entry fees will be refunded.

8.3 Lottery & Prize Draw Rules

Any lottery-style promotion or prize draw conducted through the Platform will be governed by its own specific rules, clearly disclosed before participation. Draws will be conducted using certified random selection mechanisms. Results are final and binding, subject to verification. We will not be held responsible for any failure to claim a prize within the stated deadline.

9. Intellectual Property

9.1 Ownership of Content

All content accessible through the Platform, including but not limited to software, source code, graphics, images, logos, trademarks, service marks, text, game interfaces, audio and visual elements, and the overall design and presentation of the Platform, is either owned by or licensed to RetroBet and is protected by applicable intellectual property laws, including copyright, trademark, and design rights. Nothing contained in these Terms or on the Platform shall be construed as granting any licence or right to use any intellectual property belonging to us or our licensors, except as expressly permitted herein.

9.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, modify, distribute, transmit, display, publish, sell, licence, create derivative works from, or otherwise exploit any Platform content without our prior written consent. Any unauthorised use of Platform content constitutes an infringement of our intellectual property rights and may give rise to civil or criminal liability.

9.3 User-Generated Content

If you submit any content to the Platform, including feedback, reviews, or comments, you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, and display such content for operational and marketing purposes. You warrant that any content you submit does not infringe the rights of any third party.

10. Limitation of Liability

10.1 Service Disclaimer

The Platform and all services provided therein are made available on an "as is" and "as available" basis. We make no warranty, express or implied, regarding the uninterrupted availability of the Platform, the accuracy or completeness of any information provided, or the suitability of any game or service for any particular purpose. To the fullest extent permitted by applicable law, we disclaim all warranties, representations, and conditions of any kind, whether statutory, express, or implied.

10.2 Limitation of Damages

To the maximum extent permitted by applicable law, we shall not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profit, loss of data, loss of opportunity, or any other economic loss, howsoever arising and regardless of whether we were advised of the possibility of such damages. Our total aggregate liability to you in connection with any claim arising from your use of the Platform shall not exceed the total amount of real-money deposits made by you in the thirty (30) days immediately preceding the event giving rise to the claim.

10.3 External Links & Third-Party Services

The Platform may contain links to third-party websites or services, including game providers, payment processors, and affiliate partners. We are not responsible for the content, accuracy, or practices of any third-party services. Access to any third-party site or service is at your own risk, and we encourage you to review the terms and privacy policies of any external service you use.

10.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, governmental actions, internet infrastructure failures, cyberattacks, pandemics, or industrial disputes. In such events, we will make reasonable efforts to restore normal service as quickly as possible and will communicate with affected Players accordingly.

11. Dispute Resolution

11.1 Contacting Support

If you have any complaint, concern, or dispute arising from your use of the Platform, we encourage you to contact our customer support team in the first instance. Our team is available via:

  • Email: [email protected]
  • Live Chat: available directly through the Platform during operational hours

When submitting a complaint, please provide your Account username, a clear description of the issue, and any supporting documentation or evidence. We aim to acknowledge all complaints within 24 hours and to provide a substantive response or resolution within 7 business days of receipt.

11.2 Formal Complaint Procedure

If you are not satisfied with the resolution provided by our support team, you may escalate your complaint in writing to our compliance department at [email protected]. Please include the original support ticket reference number, the outcome you received, and the reasons why you consider the resolution to be unsatisfactory. We will conduct a formal review and provide a final written decision within 14 business days of receiving your escalated complaint.

11.3 Independent Dispute Resolution

If a complaint cannot be resolved to your satisfaction through our internal processes, you may seek independent resolution through a recognised alternative dispute resolution (ADR) body. Details of applicable ADR options available to Australian Players will be provided in our final written response to any unresolved complaint.

11.4 Governing Law

These Terms and any disputes arising from or in connection with them shall be interpreted and governed in accordance with internationally recognised principles of commercial law applicable to online gaming services, without prejudice to any mandatory consumer protection rights you may hold under applicable Australian law.

11.5 Time Limitation for Claims

Any claim or complaint arising from your use of the Platform must be submitted to us within six (6) months from the date on which the event giving rise to the claim occurred. Claims submitted after this period may not be accepted or investigated, except where mandatory local consumer protection laws prescribe a longer limitation period.

12. Health & Safety

RetroBet is committed to providing a safe gaming environment for all Players. We recognise that gambling, while an enjoyable form of entertainment for the majority, can pose risks to a minority of individuals. We therefore urge all Players to be aware of the potential impact of extended gambling sessions on their physical and mental wellbeing.

We recommend taking regular breaks during gameplay, avoiding gambling while under the influence of alcohol, medication, or emotional distress, and setting strict time and expenditure limits for each session. The Platform provides tools to assist you in managing your gaming activity, including deposit limits, session time reminders, and self-exclusion options, all described in greater detail in our Responsible Gaming Policy.

If you are concerned about your own or another person's health and wellbeing in relation to gambling, please seek assistance from one of the support organisations listed in Section 13 of these Terms. Access to these services is free of charge, confidential, and available across Australia.

13. Responsible Gaming

13.1 Our Commitment

RetroBet is firmly committed to promoting responsible gambling practices. We provide a comprehensive suite of player-protection tools, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. A full description of these tools and guidance on how to activate them is available on our dedicated Responsible Gaming page, which we encourage all Players to read carefully before commencing play.

13.2 Self-Exclusion

Players who believe they may have developed a problematic relationship with gambling may request a self-exclusion at any time by contacting our support team at [email protected] or via Live Chat. Self-exclusion periods range from a minimum of six (6) months to permanent exclusion. During a self-exclusion period, the Platform will not send promotional communications to the excluded Player and will take reasonable steps to prevent Account access.

13.3 Support Organisations in Australia

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available from the following organisations:

  • Gambling Help Online — Free, 24/7 telephone and online counselling: 1800 858 858 | gamblinghelponline.org.au
  • Lifeline Australia — 24/7 crisis support for mental health and gambling-related distress: 13 11 14 | lifeline.org.au
  • Gambler's Help — State-wide gambling counselling, financial support, and group programs: 1800 858 858 | gamblerhelp.vic.gov.au
  • MensLine Australia — Free telephone and online support for men affected by gambling: 1300 789 978 | mensline.org.au
  • BetStop — National Self-Exclusion Register — Register to block yourself from all licensed Australian online wagering services: betstop.gov.au
  • National Debt Helpline — Free financial counselling for those experiencing gambling-related financial difficulties: 1800 007 007 | ndh.org.au

For further guidance on responsible gaming tools and self-help resources available through RetroBet, please visit our Responsible Gaming page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and RetroBet with respect to your use of the Platform and supersede all prior agreements, understandings, negotiations, and representations, whether oral or written, relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be severed from these Terms to the minimum extent necessary, and the remainder of these Terms shall continue in full force and effect as if the severed provision had never been included.

14.3 Waiver

No failure or delay by us in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right. Any single or partial exercise of a right shall not preclude any further exercise of that right or the exercise of any other right available to us under these Terms or applicable law.

14.4 Anti-Money Laundering (AML)

RetroBet maintains a strict Anti-Money Laundering policy in accordance with internationally recognised AML standards. We reserve the right to request documentation evidencing the lawful source of any funds deposited into your Account. Where we have reasonable grounds to suspect that an Account is being used for money laundering, fraud, or any other financial crime, we will suspend the Account immediately, freeze all associated funds, and report our suspicions to relevant financial intelligence authorities. Cooperation with any such investigation is a condition of continued Account access.

14.5 Privacy

The collection, storage, and processing of your personal data are governed by our Privacy Policy. By using the Platform, you acknowledge that your personal information will be processed in accordance with that policy. For any privacy-related enquiries, including requests to access, correct, or delete your personal data, please contact our Privacy Officer at [email protected].

14.6 Communication Preferences

By registering an Account, you consent to receiving transactional communications from us, including account confirmations, withdrawal notifications, and security alerts. You may opt out of marketing and promotional communications at any time by updating your communication preferences within your Account settings or by contacting [email protected]. Opting out of marketing communications will not affect the delivery of essential service-related messages.

14.7 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without our prior written consent. We reserve the right to assign, transfer, or novate our rights and obligations under these Terms to any successor entity or in connection with a merger, acquisition, or sale of assets, provided that your rights under these Terms are not materially diminished as a result.

14.8 Contact Us

For general support enquiries, please contact us at: [email protected]
For privacy and data protection matters, please contact us at: [email protected]


These Terms & Conditions were last reviewed and updated on 4 November 2026. Version 1.0. RetroBet reserves the right to update this document at any time. Players are encouraged to revisit this page regularly to stay informed of any changes.

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